1. Introduction and Scope
This Privacy Policy applies to all personal information collected by line88 through our website, mobile applications, customer service interactions, and any other digital or offline touchpoints. This policy covers data collection from residents of Indonesia and describes your rights regarding your personal information under applicable Indonesian and international data protection regulations.
line88 operates as a data controller, meaning we determine the purposes and means of processing your personal data. We are committed to transparency, fairness, and accountability in all our data handling practices.
2. Information We Collect
2.1 Personal Identification Information
When you register for a line88 account, we collect the following personal information:
- Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (KTP, SIM, or Passport number)
- Contact Information: Residential address, email address, mobile phone number, and preferred communication language
- Account Credentials: Username, password (stored in encrypted format), and security questions for account recovery
- Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), and payment transaction history
2.2 Verification and Compliance Data
To comply with Know Your Customer (KYC) requirements, anti-money laundering regulations, and age verification obligations, we collect:
- Copies of government-issued identification documents (KTP, SIM, Passport)
- Proof of address documentation (utility bills, bank statements)
- Selfie photographs for identity verification purposes
- Source of funds documentation for enhanced due diligence cases
2.3 Transactional and Gaming Data
Throughout your use of line88 services, we automatically collect and store:
- Deposit and withdrawal transactions including amounts, timestamps, and payment methods used
- Betting history including stakes, odds, outcomes, and winnings across all game types (sports betting, live casino, slots, togel (lottery), Teen Patti, Andar Bahar, etc.)
- Game play patterns, session durations, and favorite games
- Bonus claims, wagering progress, and promotional participation
- Responsible gaming tool usage including deposit limits, self-exclusion periods, and reality check settings
2.4 Technical and Device Information
When you access line88 through any device, we automatically collect:
- Device Data: Device type, operating system, browser type and version, screen resolution, and device identifiers
- Connection Information: IP address, internet service provider, connection speed, and approximate geolocation (city/region level)
- Usage Analytics: Pages visited, features used, clicks, navigation paths, session timestamps, and time spent on various sections
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 8 for details)
2.5 Communication Records
We maintain records of all communications between you and line88, including:
- Live chat transcripts with customer support agents
- Email correspondence including support tickets and promotional communications
- WhatsApp messages exchanged with our support team
- Phone call recordings (where permitted by law and with your consent)
- Survey responses and feedback submissions
| Data Category |
Purpose |
Legal Basis |
| Identity & Contact Data |
Account creation, verification, communication |
Contract performance |
| Financial Information |
Processing deposits and withdrawals |
Contract performance |
| KYC Documents |
Age verification, regulatory compliance |
Legal obligation |
| Gaming Activity |
Service delivery, fraud prevention, responsible gaming |
Contract performance, legitimate interest |
| Technical Data |
Platform optimization, security, fraud detection |
Legitimate interest |
| Marketing Preferences |
Promotional communications (optional) |
Consent |
3. How We Use Your Information
line88 processes your personal data for the following purposes:
3.1 Account Management and Service Delivery
- Creating and maintaining your player account
- Verifying your identity and age (21+ requirement)
- Processing deposits to your account via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI) and e-wallets
- Processing withdrawal requests to your verified bank account or e-wallet
- Delivering gaming services including sports betting, live casino, slots, and other entertainment products
- Managing bonuses, promotions, and loyalty rewards
- Providing customer support through Live Chat, WhatsApp, and email channels
3.2 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions, money laundering, and unauthorized account access
- Monitoring betting patterns for signs of match-fixing, collusion, or bonus abuse
- Investigating suspicious activities and potential violations of our Terms & Conditions
- Implementing security measures including account verification, two-factor authentication, and IP monitoring
- Complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations
3.3 Responsible Gaming and Player Protection
- Monitoring gameplay for signs of problem gambling behavior
- Implementing and enforcing deposit limits, bet limits, and self-exclusion requests
- Providing reality checks and session time reminders
- Preventing underage gambling through rigorous age verification
- Offering access to responsible gaming resources and support organizations
3.4 Legal Compliance and Regulatory Requirements
- Meeting regulatory obligations under Indonesian law and international gaming regulations
- Responding to legal requests from law enforcement or regulatory authorities
- Maintaining records as required by financial transaction reporting obligations
- Conducting internal audits and regulatory compliance reviews
3.5 Platform Improvement and Marketing (with consent)
- Analyzing usage patterns to improve website performance and user experience
- Developing new features and gaming products based on player preferences
- Sending promotional offers, bonus announcements, and platform updates (only to players who have opted in)
- Conducting customer satisfaction surveys and research studies
- Personalizing content and recommendations based on gaming preferences
Marketing Communications
You have full control over marketing communications. You can opt out of promotional emails at any time by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings. Opting out of marketing does not affect essential account-related communications such as transaction confirmations, security alerts, or important policy updates.
4. Information Sharing and Disclosure
line88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality agreements:
4.1 Service Providers and Business Partners
- Payment Processors: To facilitate deposits and withdrawals through Indonesian banks and e-wallets
- Gaming Content Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other licensed game suppliers who provide gaming content on our platform
- Identity Verification Services: Third-party KYC and age verification providers
- Customer Support Software: Platforms hosting our Live Chat and ticket management systems
- Cloud Hosting Providers: Secure data centers storing encrypted player information
- Analytics Providers: Tools helping us understand platform usage and improve user experience
4.2 Legal and Regulatory Authorities
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from Indonesian law enforcement or regulatory agencies
- Investigations into suspected illegal activities or Terms violations
- Situations involving threats to public safety or security
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
5. Data Security Measures
line88 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmissions are protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by major financial institutions
- Secure Storage: Personal data is stored on encrypted servers in secure data centers with restricted physical access
- Access Controls: Only authorized line88 personnel with legitimate business needs can access player data, subject to strict authentication requirements
- Regular Audits: Our security infrastructure undergoes regular third-party penetration testing and vulnerability assessments
- Fraud Detection Systems: Advanced algorithms monitor transactions and account activity for suspicious patterns
- Employee Training: All staff receive comprehensive data protection and security awareness training
Your Role in Security
While we implement robust security measures, you also play a crucial role in protecting your account. Never share your password with anyone, use a strong unique password, log out after each session on shared devices, and contact us immediately if you suspect unauthorized account access. Enable two-factor authentication when available for enhanced security.
6. Data Retention Periods
line88 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:
- Active Accounts: Personal data is retained for the duration of your active account plus any period required for legal compliance
- Closed Accounts: After account closure, we retain essential records (identity verification, financial transactions) for a minimum of 5 years to meet regulatory and tax obligations
- Marketing Data: If you opt out of marketing communications, your contact information is suppressed from promotional lists but retained to honor your opt-out preference
- Legal Holds: Data subject to legal disputes, investigations, or regulatory inquiries is retained until the matter is fully resolved
7. Your Privacy Rights
As a line88 player, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Correct inaccurate or incomplete personal data through your account settings or by contacting support
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements and active contractual obligations)
- Right to Restriction: Request limitation of data processing in certain circumstances
- Right to Data Portability: Receive your personal data in a structured, commonly used format or request transfer to another service provider
- Right to Object: Opt out of marketing communications or object to data processing based on legitimate interests
- Right to Withdraw Consent: Withdraw previously given consent for specific data processing activities
To exercise any of these rights, contact our Data Protection Officer at [email protected] (display only) or through Live Chat. We will respond to all requests within 30 days.
8. Cookies and Tracking Technologies
line88 uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.
8.1 Types of Cookies We Use
- Essential Cookies: Required for platform functionality including login authentication, session management, and security features. These cannot be disabled.
- Performance Cookies: Collect anonymous data about how visitors use our platform, helping us improve performance and user experience.
- Functional Cookies: Remember your preferences such as language selection, display settings, and favorite games.
- Marketing Cookies: Track your browsing activity to deliver relevant promotional content (only with your consent).
You can manage cookie preferences through your browser settings. However, disabling essential cookies may limit platform functionality.
9. International Data Transfers
As an international gaming platform, line88 may transfer your personal data to servers and service providers located outside Indonesia. All international transfers comply with applicable data protection laws and are protected by:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent data protection standards
- Robust technical and organizational security measures
10. Children's Privacy
line88 services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has provided personal information, we will immediately delete that data and close the associated account. Parents or guardians who believe their child has accessed line88 should contact us immediately.
11. Changes to This Privacy Policy
line88 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email notification and/or prominent notice on our website at least 30 days before taking effect. Your continued use of line88 services after notification constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team:
- Email: [email protected] (display only - not a clickable link)
- Live Chat: Available 24/7 through our website chat widget
- WhatsApp: +62 812 3456 7890 (display only - not a clickable link)
- Mailing Address: line88 Data Protection Officer, Jakarta, Indonesia
We are committed to addressing your privacy concerns promptly and transparently. Our Indonesian-speaking support team is available around the clock to assist you with any data protection questions.